Amazon Customer Service Chat Not Working in Mobile App
I have been repeatedly unable to reach Amazon customer service through the mobile application, and this has now become very frustrating. I am trying to contact support in order to change the delivery time on one of my orders, but the app will not connect me to a chat representative, and the callback feature fails every time. Over the past month I have experienced this issue several times. Most recently, on 10/03/2026 at around 7:45 p.m. PST, I again attempted to use the customer service portal in the Amazon Shopping app and received an error stating that the callback service was not available. Because of this problem, I have been unable to get help for a simple request regarding my delivery time. I am requesting that this technical issue with the customer service portal in the mobile app be identified and fixed so that I can reliably reach a customer service representative via chat or phone callback when needed. I also expect assistance with updating the delivery time for the relevant order, since I have been prevented from doing this due to the ongoing access problem.
I would like to provide a letter from my psychologist that explains my severe mood disorder. This explains my behavior with the customer service representative. I didn't mean to lose my patience with the representative it just happens. I have been diagnosed and considered disabled. My behavior has is much better now. and I can safely say that the my mood is stable due to the new meds. Please take this into consideration an consider an appeal in put my account back in good standing please.
