I just bought the MT40X type smartwatch, but it won't pair with my phone the way it should. Now that school is back in session, I can't keep track of time or stay in touch with my child. While the watch shows the message "Device is connected, please scan the QR code shared by the owner," the process never ends, no matter how many times it is tried. I've seen that other people who are having the same problem aren't getting any help or answers either. If you want to buy a smartwatch to keep in touch with your child, I think you should think very carefully about TCL. Because of system limitations, I can't fully describe how frustrated I am but suffice it to say that this whole experience has been beyond disappointing. Please take care of this problem right away and offer an answer.
On August 6, 2022, I took my elementary school-aged son to Migros and surprised him with a TCL MT40x smartwatch. After about 4.5 months of use, it stopped working for my son. But the watch just stopped working altogether the other day. While charging, it remains off. I no longer have any interest in...
I purchased an Alcatel Mt40x Move Time smart kid's watch about a month and a half ago. It was supposed to be used when my child's school reopened, but it broke down before we could even use it. The battery died, the phone shut down, and it won't turn back on. Furthermore, when I plugged it in to cha...
On January 28th, I bought a TCL MT42 smartwatch from D&R, but since then, I've had nothing but trouble with it. The watch automatically recognized the SIM card and began setting it up as soon as it was inserted for the first time. The watch was initially able to recognize my phone, but after a few s...
The power button on my child's Alcatel MT40X Movetime Family Watch 4G broke, so we couldn’t turn it on. Without our knowledge, the watch started sending countless SOS calls to the listed contacts, sending five SOS calls per second to a single number. Thousands of SOS calls and SMS messages were sent...
My college-aged son is unable to use the TCL smartwatch I bought him because it generated a Java error. In spite of my numerous calls, customer service seems uninterested in resolving the issue. The issue has persisted for 20 days despite assurances that it would be resolved in the upcoming update i...
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