I recently discovered that Akbank T.A.Ş. charged and collected a ₺900 annual membership fee on my credit card ending in 5853, as shown in the July 17, 2024 statement. This practice by Akbank violates the "Unfair Terms in Contracts" provision of the Consumer Protection Act and related legal regulations.
I've learned that many Akbank customers in my social circle haven't been charged this fee, and some who were charged had it refunded. This inconsistency creates inequality among customers and goes against the principle of "Customer Satisfaction."
For these reasons, I object to the annual membership fee on my July 2024 statement and request that the collected fee be deducted from my next statement.
Additionally, I've been unable to submit complaints via email to Akbank's customer service. The system consistently rejects my attempts, leaving me frustrated and unable to communicate my concerns. Despite their advertisements claiming easy access to bank officials and customer service, this has not been my experience.
I urgently request that Akbank address both the unfair fee and the communication issues to ensure customers can easily reach out with their requests and concerns.
On June 14, 2024, a membership fee of ₺796.50 was charged to my Akbank credit card ending in 8745. I request the cancellation of this fee as per the following legal provisions without any additional conditions: "Consumer Law, May 28, 2014, Article 31, Clause 3: Card-issuing organizations are requir...
On January 19, 2024, an unauthorized membership fee of ₺796.50 was charged to my Akbank credit card ending in 8861 without my knowledge or consent. I demand the refund of this amount and the cancellation of the fee based on the legal provisions outlined below, without any additional conditions. Acco...
On March 2, 2025, Akbank deducted ₺1,149.50 from my Axess credit card ending in 0850 under the name of a credit card membership fee. I request a full refund of the deducted amount. I demand that the membership fee be canceled and refunded to me in accordance with the legal provisions stated below, w...
I request the cancellation and refund of the ₺704 membership fee charged on November 8, 2024, to my Akbank Gold MC card ending in 7543, based on the legal provisions below and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law of May 28, 2014, card-issuing in...
I am a customer of Akbank. On March 7, 2025, a credit card membership fee of ₺1,016.00 was charged to my Akbank Axess Gold Mc credit card ending in ****4423. I request the cancellation of this annual membership fee of ₺1,016.00 in accordance with the legal provisions below, without any additional co...
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