On my flight with Ajet under the PNR number 2sbprf, I had ordered two meals—one for myself and one for my husband. However, during the flight, the crew only brought one meal and informed us that the second meal had not been loaded onto the plane. As a result, my husband didn’t receive his meal, and we had to pay again—this time double the price—for another one. Unfortunately, that meal was canned, of very poor quality, and my husband couldn’t eat it. Upon landing, they took my contact details and promised to rectify the issue, but no one has followed up. I ended up submitting feedback myself. Despite multiple objections, I keep receiving automated "noreply" emails as if there’s no issue. When I call, I’m told, “There’s nothing we can do, please submit feedback,” and the customer service agents only seem to focus on sales rather than solving problems. Ajet is providing a faulty service—selling something without delivering it. I paid you twice and attached all the screenshots and the receipt for the second meal. I even gave my own drink to my husband since his meal never arrived. The photos clearly show one empty tray, my untouched meal, the seat number, location, and timestamp. Either send the missing meal to my home or refund my money—or put it in writing that Ajet sold a service but chose not to fulfill it.
Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...
I purchased Ajet tickets for a trip with my spouse. As the flight approached, I tried to check-in 24 hours in advance. This time, I decided not to select seats, thinking it wouldn’t be an issue if we were seated toward the back—after all, the plane isn’t going to a different country from there! Howe...
On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
On June 26, 2025, I traveled with my daughter using AJet tickets booked under the same PNR: 2ZF8P. Despite being on the same reservation, we were assigned separate seats. This was already frustrating, but what happened next was unacceptable. When we boarded the plane, the cabin crew did their best ...
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