I rented an apartment in Istanbul through Airbnb for two months, and the experience has been incredibly frustrating and disappointing. The property was in terrible condition from the moment we arrived. The entire place was filthy, clearly not cleaned before our arrival. The toilet was leaking through the floor and dripping into the apartment below, leading to the downstairs neighbor coming up to complain.
We urgently tried to reach Airbnb customer support, but unfortunately, we were only connected with English-speaking agents who said they couldn’t offer assistance in Turkish. As a result, we were unable to explain our problems clearly and received no meaningful support from the platform.
This lack of local language support in a Turkish city is completely unacceptable, especially given the urgency and seriousness of the problem. Airbnb should ensure that localized support is available in every region they operate in. I am demanding an immediate investigation into the condition of the property and a full or partial refund for the unlivable state of the apartment.
I rented an apartment through Airbnb for a 2-month stay in Istanbul, Turkey, and I've encountered several problems with the property that urgently require attention. Unfortunately, the host has been completely unhelpful, and I’ve had to reach out to Airbnb for assistance. However, despite being in T...
I’m deeply disappointed with how Airbnb is treating its customers. I made a reservation in Istanbul, but due to official travel restrictions issued by the Istanbul Governor’s Office and widespread protests across the city, it was absolutely impossible for us to go. Our accommodation was also near th...
I’m extremely disappointed with Airbnb and how they’ve handled my recent reservation in Istanbul. Due to ongoing protests and government-imposed travel restrictions, it was clearly unsafe and practically impossible for us to go. We contacted Airbnb and the host to request a refund, but no one is hel...
In September, we decided to visit Çanakkale and rented a house on Airbnb that looked perfect in the photos. However, upon arrival, we found the house to be filthy and completely different from what was advertised. It lacked basic hygiene, and the conditions were far below what we expected. We repor...
I booked a rental on Airbnb but immediately canceled due to selecting the wrong dates. However, it has now been almost two months, and I still have not received my refund. Airbnb claims the refund has been processed, and they even sent me a receipt, yet no money has been deposited into my account. ...
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