I rented an apartment through Airbnb for a 2-month stay in Istanbul, Turkey, and I've encountered several problems with the property that urgently require attention. Unfortunately, the host has been completely unhelpful, and I’ve had to reach out to Airbnb for assistance. However, despite being in Turkey, Airbnb support only offers help in English, which makes resolving the issue extremely difficult and stressful for Turkish-speaking guests.
The situation is unacceptable—this is a local issue that requires immediate action, and yet no one on Airbnb’s support team is available to speak Turkish. I feel ignored and helpless. Airbnb promotes itself as a global platform, yet fails to offer localized support in a major tourist city like Istanbul.
I am urgently requesting that a Turkish-speaking customer service representative contacts me directly. I’m incredibly disappointed with how poorly Airbnb has handled this situation so far.
I rented an apartment in Istanbul through Airbnb for two months, and the experience has been incredibly frustrating and disappointing. The property was in terrible condition from the moment we arrived. The entire place was filthy, clearly not cleaned before our arrival. The toilet was leaking throug...
I am very angry that my listing on Airbnb was removed, and to make matters worse, my appeal sent via email has been completely ignored. The neglect and dismissal of hosts in Turkey has had a negative impact on the reputation of a global platform like Airbnb. It would be beneficial for Airbnb to offe...
We rented a house on Airbnb, and despite the property being confirmed, the host did not contact us. Despite being fully booked, they are re-renting the same place and acting as if they are unaware. They claim to have no knowledge of the reservation. Airbnb is not helping. None of our issues are bein...
I’m deeply disappointed with how Airbnb is treating its customers. I made a reservation in Istanbul, but due to official travel restrictions issued by the Istanbul Governor’s Office and widespread protests across the city, it was absolutely impossible for us to go. Our accommodation was also near th...
I booked a rental on Airbnb but immediately canceled due to selecting the wrong dates. However, it has now been almost two months, and I still have not received my refund. Airbnb claims the refund has been processed, and they even sent me a receipt, yet no money has been deposited into my account. ...
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