If AI Wedding Toast charged you again after you canceled,
Review the charge first;
• Check:
– Your cancellation confirmation and cancellation date
– Your bank or card statement
– The date and amount of the new charge
– Any billing emails or receipts associated with the payment
• Confirm:
– Your cancellation was completed before the new charge
– The new transaction actually came from AI Wedding Toast
– The charge isn't pending or a temporary authorization
– There isn't another account or service responsible for the payment
Gather evidence;
• Save screenshots showing:
– Your cancellation confirmation
– The new charge
– Your account or purchase history
– Any billing emails you received
• Keep:
– Transaction or payment reference number
– Cancellation date
– Charge date and amount
– Previous support conversations
Contact AI Wedding Toast support;
• Request:
– An explanation of the post-cancellation charge
– A refund of the additional payment
– Confirmation that any recurring billing authorization has been terminated
– Written assurance that no further charges will be processed
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
