Unfair Charges for Agoda Reservation Update
I had reserved a room with Agoda under reservation number 1108603796, specifying the dates as January 1-2. However, the information I received in the email indicated a check-in date of January 3. I promptly canceled within seconds. Despite my attempts to correct the date, Agoda refuses and is now demanding additional payment for the room. If this error is not rectified, and my funds are not refunded, I am prepared to escalate the matter to the Consumer Rights Arbitration Board. Charging me for a room I didn't stay in is unacceptable.
I did not cancel it on a whim. They cannot disregard the date range I specified and give me a date according to their own decision. If they do not refund my money, I will take it to the Consumer Rights Arbitration Committee. This is not acceptable.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email.
Sure, here is the translation: "Could you please help me with my problem?"
We apologize for not being able to assist you here. Regards, Lin
Sure, here is the translation: Sevgili g**, Öncelikle size İngilizce yanıt verdiğim için özür dilerim, çünkü Türkçe desteğimiz yok. Lütfen e-postanızı almadığımızı unutmayın. Size tekrar e-posta gönderdik, lütfen e-postamıza yanıt verin. Saygılarımızla, Renato
