Agoda Agoda.com Scam—Unauthorized Debit

Gülsüm · 2023-10-31T02:22:19+03:00

I just discovered that this company took almost 19,000 TL from my account without me knowing. It looks like they're involved in scams because everyone I know has experienced this situation. I want my money back that was taken from my account. The bank has been delaying me for a month and a half. Today, the bank told me that I should report a crime. It looks like agoda.com thinks they can do this. I've written up my complaint to give to the prosecution. I will send it to the prosecutor in 2 days. A forensic expert will look into which IP address the service was taken from, what was paid, what was withdrawn, and what was billed. The replies to all the complaints are filled with the same lies, like saying they offer support in English. The thing you're missing is that there's something called "translation." When you take out thousands of dollars from people's accounts without them knowing, language isn't an issue. This process occurs in all languages spoken by people from different countries. They keep asking people for a reference or reservation number. Are you boldly asking for the reservation number of the money you took without permission? Nobody has figured out how to get reimbursed for the money that was taken without permission.

Agoda

Hello g*****, We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English thereafter. Your experience is important to us. If there is any other issue we can help with, please send your query along with your Agoda reservation number and include your support request number (26698813) in the subject line. Thank you for your understanding, and we look forward to your email. ^Nillo

Gülsüm

"I have this receipt and the transaction was made with the reference number here."

Agoda

Please kindly send us ALL details and supporting documents, including your full name and the merchant name, and we will TRY our best to look into it for you. ^phop

Gülsüm

Here is the translation of the provided text from Turkish to English: "You are not solving my complaint; you take the information you need and withdraw. The bank says they cannot solve the problem with you, they tell me to file a criminal complaint and report it to the prosecutor's office. You tell me to contact the bank. No one is finding a solution to my problem. I will report both agoda.com and the relevant bank to the prosecutor's office. If you cannot resolve my grievance, why did you take my time and all those documents and information? If you cannot produce a solution, why are you wasting my time? And why are you not telling me about the invoice, the payment receipt, or where and for what the purchase was made?"

Agoda

Hello g*****, We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. Your experience is important to us. If there is any other issue you need help with, please send your query along with your Agoda reservation number and include your support request number (26698813) in the subject line. Thank you for your understanding, and we look forward to your email. Nillo