Agoda Reservation Confusion And Overcharge Problem
My experience with Agoda turned into a financial nightmare! I booked four rooms for two hotels, only to find out they were trying to charge me for eight rooms. They almost swiped my card for the additional charges, managing to take one payment already. I trusted them as a reputable platform, but my holiday plans were ruined. My name is Zafer İzbek, and I made reservations for Samran Place Hotel (SHA Plus+) in Bangkok with Booking ID: 981814184, and two rooms at The Empress in Pattaya with Booking No: 958074160. They claimed I booked four rooms, charged me for two initially, and then attempted to charge for four more. They succeeded in taking one extra payment, totaling an additional ₺7,853.28. I demand an immediate refund of this overcharge. I've requested my bank to cancel any further attempts. Lesson learned: use virtual cards when shopping online; it's a risky business out there.
"My documents"
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English thereafter. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and let us know how we can assist you by replying to our email. Thank you for your understanding, and we look forward to your response. ^Farisha
Please refund my money.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address on our records. Please check your inbox and let us know how we can assist you by replying to our email. Thank you for your understanding, and we look forward to your email. ^Damien.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address on our records. Please check your inbox and respond to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email.
