On 09/29/2024, I made a 3-day hotel reservation but needed to change it to 2 days just 2 hours later due to unforeseen reasons. The system instructed me to contact the hotel directly, which I did. The hotel assured me that they would adjust the reservation to 2 days and that I wouldn’t be charged for the 3rd day. However, Agoda has refused to refund the payment for the 1 day I’m no longer staying. My new check-out date was changed to 10/02/2024 from the original 10/03/2024, but Agoda still insists on keeping the full 3-day payment. This is unfair, and I request that Agoda promptly refund me for the unused day.
On December 26, I made a booking through Agoda (Reservation ID: 1480550204) for a stay from January 6 to January 7, 2025. Shortly after, I realized I needed to change the reservation dates to December 26 to December 27, 2024. To rebook, I canceled the original reservation, only to discover that no r...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
I booked a hotel through Agoda, and the payment terms clearly stated: "No payment required until May 3, 2025. If not canceled, payment will be deducted on May 4, 2025." However, after updating my credit card details, Agoda immediately charged my card, completely disregarding their own stated policy...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
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