Agoda Charged for Non-Existent Room at Fully Booked Hotel
I booked a hotel room through Agoda. When we arrived at the hotel, they told us there were no rooms available and that they had closed bookings in their system, but Agoda continued to sell rooms anyway. The hotel had apparently sent us a message, which we only saw upon arrival. I can't request a refund because I chose the non-refundable option. However, the hotel is full, and we weren't allowed to check in. I'm demanding a refund for this situation.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and respond to our email to let us know how we can assist you. Thank you for your understanding and we look forward to your email. ^Jing
