Agoda Booking Payment Error Ruined Holiday Plans and Lost Discount
My family made a reservation for a holiday and received confirmation. However, I received a notification that the payment could not be made from my credit card. I updated my credit card information to ensure the payment could be processed. The notification stated that the reservation would be canceled if the payment was not made by 10:00 PM Turkey time.
However, six hours before the deadline, both my reservation and the reservations of the other family members were canceled, leaving us in a difficult situation. Agoda's communication is terrible. They only provide support via email, and that support is in English or in Turkish that is difficult to understand. When I contacted them, they said they could not help.
We lost our 10% discount coupon, which was only valid for a single use and was obtained through early booking. To avoid ruining our holiday plans, we had to repurchase the same accommodation at a much higher price. This resulted in a financial loss for us.
We apologize for the inconvenience. We regret to inform you that we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. We have identified that you have already contacted us via email for the reservation. For security purposes, if you need further assistance, please reply to the email; we will assist you as soon as possible. ^Mai
