I have an unauthorized charge from Afterpay. How can I request a refund?

If you have an unauthorized charge from Afterpay and want to request a refund, you can proceed like this:

• Check the app to see whether the charge is linked to any order
• Verify with your bank whether the transaction is pending or fully posted
• Make sure no one else has access to your account or card
• Take screenshots of your bank statement and Afterpay transaction history

Contact Afterpay through the app:

• Go to Account → Help / Support
• Select the transaction or choose the option related to “unrecognized charge”
• Provide the date, amount, and payment method
• Attach screenshots as evidence

Request that they:

• Confirm the exact origin of the charge
• Investigate whether it was an error or unauthorized use
• Process a refund to the original payment method
• Cancel any associated payment plan
• Assign a case number and provide a clear resolution timeframe

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.