Afterpay charged me a duplicate installment. How can I get my money back?

If Afterpay charged you a duplicate installment and you want to recover your money,

• Check the app and review your payment schedule to confirm whether two identical charges appear
• Verify with your bank whether one charge is still “pending” (a temporary authorization) and not fully processed
• Take screenshots of the installment plan and your bank statement
• Note the date and payment method used

Contact Afterpay through the app:

• Go to My Orders / Payments → Help
• Select the affected purchase
• Report that there is a duplicate charge
• Attach screenshots from your bank and the app

Request that they:

• Confirm whether one of the charges is a temporary hold
• Investigate a possible processing error
• Refund the duplicated amount to the original payment method
• Provide a case number
• Give a clear refund timeframe

If you don’t receive a clear response:

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.