My Africa Bet Balance Is Frozen After a Confirmed EcoCash Deposit

I am writing regarding a problem with a $15 deposit I made from my EcoCash personal wallet to my Africa Bet account. I deposited the $15 yesterday and received confirmation that the transaction was successful, but my Africa Bet balance is currently frozen and I am unable to use the funds. This is the first time I have experienced such an issue with an EcoCash deposit to Africa Bet. I have the confirmation details for this $15 transaction and can provide them if requested. I kindly request that this deposit and the frozen balance on my Africa Bet account be investigated, that I be given a clear explanation for why my funds are locked, and that the issue be resolved promptly so my balance becomes fully available.