Africabet Freezes Account Balance and Blocks Betting Access

I am writing regarding a serious problem I experienced today with my Africabet sports betting account in Zimbabwe. My money in the account has been frozen, and when I try to use it, I receive an error message, so I am unable to place bets or use the balance as intended. Because of this, I cannot buy the match ticket I urgently need before the game. My clear expectation is that Africabet immediately unfreezes my money and resolves the error so that I can access and use my balance without any restriction. I have already tried to reach Africabet customer support about this issue today, but I have not received any response so far, which is making the situation even more frustrating given the time-sensitive nature of the match ticket. I kindly request that this issue be treated as urgent, that my account be checked without delay, and that my funds be released so I can buy my match ticket and use my Africabet account normally again.