On August 9th, I ordered a pair of shoes from the official Adidas retailer through Hepsiburada for ₺3,054. My delivery address is Aydın. Initially, my order was scheduled to ship on Monday, but four days later, it still hasn't shipped. The shipping date keeps getting pushed back; currently, the system says it will ship on Monday, August 18th, with an estimated delivery date of August 21st. My order number is 4063351236. When I contacted customer service about the issue, they told me they had submitted my complaint and that I could cancel the order if I wanted. However, I don't want to cancel the product; I want my order shipped and delivered to me as soon as possible. This delay in an order from Turkey has inconvenienced me. There are no other issues or errors with my order; I simply request that it be shipped and the process expedited. I request that this issue be resolved immediately and that my order be delivered to me as soon as possible.
On January 11, 2025, I ordered a pair of Adidas Samba shoes (size 43) for my spouse. While tracking my order on the Adidas website, I noticed that it was marked as undelivered and returned via Yurtiçi Kargo. However, the package had actually been delivered to me the same day via Hepsijet. Since the...
I returned the Handball Spezial sneakers I purchased from adidas.com.tr on September 6, 2025, using Yurtiçi Kargo (tracking number: ads45328675-11) on September 10, 2025, using a return code. On September 12, 2025, the product was confirmed to have arrived at Adidas, and it was acknowledged that it ...
The shoes, which I purchased at a discount from Adidas' website on 29.11.2023 with Order Number: ATR02686678, were 'returned' to Adidas before they were even delivered to me, after they arrived at Istanbul Sancaktepe Yurtici Kargo delivery unit on 01.12.2023. Canceling the order without my personal ...
I returned the shoes I purchased from Adidas on September 1 via Yurtiçi Kargo after shopping online. My order number is ATR90372200. The refund of ₺4,648.90 was supposed to be credited to my credit card once the return arrived, but despite the delay, I still haven’t received it. I’ve called Adidas c...
On August 26, 2025, I sent the products I purchased through the Adidas online platform for a return and exchange with order number atr90304712. I requested a return for the products with codes in8708, in8707, and jc7376, and an exchange for the product with code jf1258. My products appear to have be...
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