Withdrawal Pending Since June 10

Sandrojit
Sandrojit
4rabetsite
June 15 2:19 PM13

I have a serious issue with my 4rabet account registered under the name Sandrojit H***. On 10.06.2026 I requested a bank transfer withdrawal of 4,000 to my Punjab National Bank account. In the 4rabet system the withdrawal status is shown as “paid out” but I have still not received the money in my bank account, and it has been pending since 10 June. Although the platform shows the payment as completed, there is no corresponding credit in my Punjab National Bank account. I contacted 4rabet customer support about this, but instead of providing a clear explanation or resolving the issue, they only kept making excuses and the situation has not changed. I request that my missing 4,000 bank transfer be immediately traced and credited to my Punjab National Bank account, or that a clear and documented explanation be provided along with a swift solution. I expect 4rabet to take responsibility for this failed withdrawal and resolve the issue without any further delay.

Sandrojit
Sandrojit
June 15 3:13 PM

It shows paid out but I have not received the payment still, pending since 10 june 2026

June 15 4:24 PM (2 hours after complaint)

Dear Sandrojit H., we have reviewed your case (SUP-1541817). During the verification process, it was found that the PDF bank statement provided appears to have been modified and therefore cannot be accepted for investigation. Please provide the original PDF bank statement issued directly by your bank, without any edits, modifications, or re-saving through third‑party software.

Sandrojit
Sandrojit
June 15 5:01 PM

I had sent on 12th June check out the statement

Sandrojit
Sandrojit
June 16 12:07 PM

Pay my money

June 16 1:09 PM

Dear Sandrojit H., We confirm that we have received the updated bank statement regarding withdrawal SUP-1541817 gA3la63RWxiHAJKq5F4Q8T4XpSOEdrBH. The document has been forwarded to the relevant team for review, and the case is currently under active investigation. Additional verification is being carried out based on the information you provided. At this stage, we are awaiting the results of the ongoing checks. Once the review is completed or any new information becomes available, your case will be updated accordingly. We appreciate your patience while the investigation remains in progress. For further assistance, please contact us.

Sandrojit
Sandrojit
June 16 1:11 PM

Okkk solve the problem fast it's been pending since 10 june

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