Deposit Missing After Successful Payment

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Rudra
May 24, 4:17 pm
72

I made a deposit of 1,500 INR to my 1xBet account, but the money was deducted from my Fampay wallet and has not been reflected in my 1xBet balance. On 14/05/2026, I paid 1,500 INR via UPI from my ID 7016422***@fam to the UPI ID 11255234***@okbizaxis, and the bank has marked the transaction as completed with UTR number 613444015268. After noticing that the deposit was not added to my 1xBet balance, I contacted support and was informed that the transaction is being processed and that if the funds are not returned within 14 banking days, I should create a new request and attach a bank statement. Despite this, the situation remains unresolved and my money is still not available to me either in my 1xBet account or back in my Fampay wallet. I request that 1xBet urgently process this failed deposit and refund the full amount of 1,500 INR to my original payment method without any further delay, and provide a clear explanation regarding the status of this transaction.

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