1xBet Withdrawal Not Received To Crypto Wallet - No Response

I don’t want to believe that 1xBet has deceived me. I’m sure this is some kind of mistake and that they will help me, at least here. On October 24, I requested a withdrawal of $350 to my cryptocurrency wallet. I used to withdraw to my bank card without any issues, but this time I decided to try a new method, and something went wrong. I still haven’t received either the money or any information about my request. If you have any details, please send them to me by email. My account ID is 190347***.