1xBet Withdrawal Request Still Pending Since August 15

For 35 years I had never written any complaints or reviews anywhere, but this time I cannot close my eyes to what has happened. Since August 15 I have been waiting for my withdrawal from my 1xBet account (ID 1905829*** registered by email) to be completed. It is only $400, not even a large amount, yet I have been waiting for two weeks without success. Is this happening to everyone or am I the only one singled out? And one more thing: dear 1xbet support team, I am tired of your repetitive and robotic responses that never actually address the issue. I truly hope you experience the same kind of “support” someday, because karma exists, believe me.