On August 23, 2025, I added ₺800 to my 1xBet balance through the standard deposit form on their website. The system confirmed that the payment was completed successfully, yet the money never appeared in my account. My account number is 1903758277, registered under B K***.
To resolve this, I immediately sent the payment confirmation receipts to customer service. However, it has now been 24 hours and I have not received a single reply—no confirmation, no update, not even an estimated timeframe. The complete silence from 1xBet is unacceptable.
As a customer, I expect at the very least a clear response and a timeline for when my funds will be credited. I should not be left waiting without any communication after completing a verified payment.
I demand that 1xBet credit the missing ₺800 deposit to my account immediately and provide a written explanation of why the deposit confirmation did not reflect in my balance. I also call on the company to improve its support response times, so customers are not forced to wait without answers in such situations.
On July 24, 2025, at 04:26 AM, I made a ₺1.8 bank transfer deposit into my 1xBet account via H* (transaction ID: 010551, customer number: 1338*377). Even though I immediately completed the payment, my balance still hasn’t been updated—36 hours later, the deposit is still missing. I already emailed ...
The so-called customer support at 1xBet is the least helpful service I have ever dealt with. On August 7, I deposited ₺1,000 into my account, and after waiting 24 hours, the funds never arrived. Hoping it was just a temporary glitch, I made another deposit of ₺1,000 on the evening of August 8. Now, ...
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...
On July 20, 2025, I made a ₺500 deposit to my 1xBet account via bank transfer, and to this day, the money has not been credited. I submitted all the necessary proof—bank receipts, transaction history, and screenshots of my account movements. Yet, despite following up multiple times, I have not recei...
