5
Nyambua is very satisfied with the result
Resolved

Transaction Delays From 1win

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Nyambua
March 12, 9:25 am
168
Nyambua's Thank You Message
“You are amazing, because I could have had a difficult time dealing with online scams without your help.”

I am writing about a problem I am experiencing with 1win Casino regarding a pending withdrawal that has not been processed for several days. I am a user from Tanzania and my 1win account ID is 90981***. Three days ago I requested a withdrawal of 72,000 Tanzanian shillings via Airtel Money mobile payment from the casino section, but the transaction is still pending without any progress. This situation is causing me concern because the money has not reached my Airtel Money account and I have not received a clear update or resolution within a reasonable time. As a result, I cannot use my funds and I do not know what stage the transaction is in. I kindly request that my withdrawal of 72,000 Tanzanian shillings be processed immediately and paid to my Airtel Money account without any further delay, or that I am at least given a clear and verified explanation of the status of this transaction. I expect this issue to be resolved as soon as possible.

transaction-delays-from-1win-1.jpg
March 12, 7:25 pm (9 hours after complaint)

Hello! There are currently no active applications registered on your behalf. To resolve the issue promptly, please contact the support chat on the website. This way we can help you faster! Thank you for cooperation!

Nyambua
Nyambua
March 12, 8:23 pm
transaction-delays-from-1win-1.jpg

They just paid one pending transaction while the other of 22000 tsh has not been paid

Nyambua
Nyambua
March 15, 7:59 pm

You are amazing, because I could have had a difficult time dealing with online scams without your help.

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"This has been resolved. The withdrawal has been processed. Apparently, the delay was due to a request for ID verification, and the email went to my spam folder. Thanks."
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