I played the “Balloon” game on the 1win platform and made a clear profit of ₺780, but the winnings were never credited to my account. Right at the moment of cash-out, the game froze and crashed. I immediately reached out to live support and explained the situation in full detail.
I've invested thousands of lira into this platform over time, with nearly every session ending in a loss. This was one of the few times I actually won, and even that got taken away due to a system error. I haven’t made a single successful withdrawal from my account since joining, and now I feel completely scammed.
To support my claim, I recorded a detailed video showing:
My stable high-speed internet connection
Cleared cookies and browsing history
Access to the game through official support links
The exact moment the game crashed after the win
The entire stake amount deducted, but zero payout
Support requested video evidence, which I provided. I even kept playing during troubleshooting and lost more money in the process. Yet, I was only met with generic, copy-paste responses from support bots. No real human intervention, no escalation, no ownership of the issue.
Now I’ve lost both my winnings and the original amount I deposited to play. This is unacceptable. I demand the following:
A full refund of the ₺780 Balloon game winnings
A proper response that addresses my concerns after reviewing my video evidence
A way to directly communicate with someone who can actually resolve this issue
1win must take responsibility for its platform errors and stop ignoring legitimate customer complaints.
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