I Deposited ₹500 to 1win but the Money Never Reached My Wallet
I made a deposit to my 1win account on 20 June at around 9:21 pm using the UPI payment method. An amount of 500 Rs was deducted from my bank account, but it has still not been credited to my 1win wallet balance. I have checked my side and I have the transaction details and confirmation showing that the payment was completed, but the money does not appear in my 1win account. I also tried to reach your customer support, but the service is not working and I could not get any help or information about my missing deposit. I request that you urgently check this UPI transaction and either credit the 500 Rs to my 1win wallet as soon as possible or provide a clear explanation of the situation. I am also ready to share the UPI transaction ID or payment screenshot so that you can locate the payment quickly.
Hello! Your deposit is still being processed, and the transaction has not been lost. Right now the payment is under additional verification on the side of our payment partners, which is why the crediting is taking longer than usual. Our specialists are already working on the transaction and carefully checking all payment details to complete the transfer correctly. From our side, we are monitoring the process and doing everything possible to speed up the crediting of funds to your balance.