I deposited 2,000₺ into my 1win account, and the money simply never showed up. Right after noticing the issue, I contacted their live support. A day later, they finally opened a request and told me it would be resolved within 1 to 7 days. Well, it’s now day 13 and still no resolution, no refund, and no real update.
Every time I contact support again, I get the same robotic response: “Due to additional checks, timelines have been exceeded. We can’t give a specific date to avoid misleading you, but your request is being processed.” How long does this “processing” take? How is this acceptable for a company handling real money?
When I ask how much longer I have to wait or demand a refund, they flat-out say they won’t return my money. Support is completely unresponsive—the average wait to connect is 30 minutes, and then it takes another 10 minutes just to get a one-line reply.
To make things worse, the games themselves are rigged. I’ve lost money in every session, even when playing conservatively. This platform offers zero reliability, no transparency, and no customer respect.
For nearly a month, I’ve been facing constant issues with deposits and game winnings on the 1win platform. The most recent problem occurred when I deposited ₺1000 via bank transfer, and after 56 hours, the amount still hasn’t been credited to my account. I’ve contacted customer service multiple time...
On May 19, 2025, I deposited ₺2,000 and an additional ₺130 as a test into my 1win account. It’s now been 3 full days, and the money still hasn’t shown up in my balance. When I reached out to customer service, they told me to wait 24 hours. I did. Still nothing. Then they said the transaction was und...
I deposited ₺1000 into my 1win account on the 26th, but I am still waiting for my refund. The support team initially told me it would be processed within 7 days, but today marks the 13th day, and I have received no updates or resolution. Every time I contact customer support, they blame it on finan...
I’m extremely frustrated with 1win after depositing a total of ₺24,000 into my account, and not a single lira has been reflected. I made two separate deposits—₺4,000 and ₺20,000. For the ₺4,000 deposit, it’s been 10 days, and for the ₺20,000, 3 full days have passed with no update. I’ve spoken to cu...
I submitted a ₺3,000 withdrawal request on 1Win, expecting the money to be transferred to my Payco account within a few hours. Two hours passed—nothing. I contacted customer support on the evening of May 7 around 7 PM. That was four days ago, and I’m still waiting. At first, they told me the funds w...
