Am Missing My 2,000 KES Withdrawal From 1win to M-Pesa

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MADLIPZ
January 27, 12:19 pm
260

I am a 1win user from Kenya, and on January 27, 2026, I requested a withdrawal of 2,000 KES to my M-Pesa account. Although the withdrawal status on the 1win platform shows that the money has been successfully sent, my M-Pesa balance has not changed and I have not received the funds. I contacted 1win customer support and was informed that the amount had already been transferred to my M-Pesa account, but this is clearly not reflected on my end. This situation is causing serious concern, as the money appears to be missing between the 1win system and my M-Pesa account, and I have not received any clear explanation about where it is. I have transaction details and screenshots from both 1win and M-Pesa confirming that the 2,000 KES has not been credited. I am requesting an urgent investigation into this withdrawal, that the transaction be traced to identify where it is stuck, and that the 2,000 KES be credited to my M-Pesa account immediately without further delay.

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January 27, 4:38 pm (4 hours after complaint)

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