1Win Withdrawal Fails Repeatedly and Refunds Instead of Paying Out
I am a user of the 1Win platform, and my game ID is 347854840. For the past four days, I have been trying to withdraw my funds to my bank account via bank transfer, but the withdrawal has not been completed successfully. Every time I attempt to withdraw, the transaction fails and the amount is automatically refunded instead of being credited to my bank account. I contacted 1Win customer support about this issue and was told that it is a technical problem; however, even after four days, the issue has still not been resolved, and I remain unable to receive my money. I request that my withdrawal be successfully processed to my bank account without any further delay, or that a clear and permanent solution be provided so that I can withdraw my funds safely and without repeated failures.
Hello! We understand how frustration this situation can be. However, we do not impose any withdrawal restrictions on your account. Withdrawals are canceled by the payment system that processes online transactions. If your withdrawal is rejected, we recommend using a different payment system or retrying until the funds are successfully transferred. You can also try to withdraw funds to other details (bank card or e-wallet) that belong to you as a user.
What should I do now? Honestly, I don’t know what to do anymore.
1Win did not fix my problem.
Thank you, sir. Thank you very much for your help.
Thank you so much
Hello! Thank you for the information, and we are glad that the issue has been resolved. If you need assistance or clarification, please contact support—we are ready to provide the necessary help.
