1Win VIP Manager Misled Deposits With Denied Or Changed Bonus Offers
I am submitting a complaint regarding 1Win due to repeated misleading and deceptive behavior by my assigned VIP Manager in relation to bonus offers on my account. For about the last month, and in practice almost every day, the same pattern has occurred more than 10 times. The VIP Manager sends me a written message confirming that a specific deposit bonus is active, such as “deposit X amount to receive a 10% bonus.” Relying on this written confirmation, I proceed to deposit funds. After the deposit is completed, the VIP Manager then either claims the offer was sent “by mistake,” deletes the message and denies sending it, or changes the bonus conditions after the deposit has already been made. In one example, after I deposited the amount stated in the offer, I was suddenly told I must deposit six times more to receive the bonus. This is not a single misunderstanding but a repeated pattern of post‑deposit denial or modification of written commitments. I am located in India and make my deposits in my local currency, and in total I have deposited approximately 2,000,000 based on such confirmations. On a couple of occasions I did receive a bonus from this VIP Manager, but in all of the disputed cases described here the promised bonuses were later denied, messages disappeared, or the terms were changed after my money was already credited. I have contacted 1Win’s general support multiple times via chat and calls, clearly explaining that this is an issue of misrepresentation, not simply a delay or lack of response. I have shared screenshots, timestamps, and chat logs as evidence. However, the replies from support have been limited to generic phrases such as “request has been raised,” “VIP Manager will collaborate with you,” and “VIP Manager will contact you.” No concrete investigation result, explanation, or corrective action has been provided, and they have not referred me to any specific terms and conditions which would justify this conduct. This situation is serious because deposits were made only after written bonus confirmations, the offers were then denied after the funds were credited, messages were deleted or denied, and conditions were changed after the fact. As a customer, this feels unethical, misleading, and unfair. I request an independent review of the VIP Manager’s conduct, appropriate accountability and corrective action, and a clear assurance that written bonus confirmations will be honored going forward.
Hello. Please send us your game ID so that we can clarify the information. Regarding bonus-related questions, you need to contact your manager, as these issues are handled directly through them. We can forward a request for them to contact you or arrange a manager change upon your request if you are not satisfied with the current manager. Please let us know how you would like to proceed, and we will be happy to assist you.
Thank you for the clarification. Our specialists have taken your request into processing. Your case is currently under enhanced review and remains under close supervision.
Thanks for the help. I believe someone from your team has taken note of this, which is why one bonus was credited to my account. However, the VIP manager has misled me more than 8 times over the past few days. I believe the proper resolution would be to receive all the bonuses that were promised. Kindly provide the cashback for all of them, as promised.
Hello! We’re sorry to hear about your experience and understand why this situation has caused frustration. We want to clarify that activity on your account has been reviewed, and interaction with you has been carried out on a regular basis in accordance with the applicable rules of the VIP program. Bonuses are provided strictly within the terms, conditions, and availability valid at the time of activation, and all bonus decisions are subject to internal approval procedures. Coordination of current and upcoming bonus offers is handled exclusively through your personal manager, who has the most up-to-date and accurate information. If you believe that a specific bonus was confirmed in writing and was not subsequently granted, we ask that you indicate the exact date, conditions, and details of the bonus in question. This information is necessary for a precise internal review in line with established procedures. Additionally, we will conduct an internal review with the VIP managers involved to ensure that communication with players is accurate, consistent, and fully aligned with our internal policies. We take such concerns seriously and remain committed to addressing them objectively and within our internal standards.
Hi, you are asking to indicate date, details and conditions of the bonus offered. This has happened more than 6 times. I am not sure how to put them here one by one. Kindly look at the file name for sequence in the attchment ( or look at dates in the attached screenshot) Incident 1 Date : 15th Nov 2025 Condition: Deposit Offer 50000 and get 10% cashback--deposited 50000 Details: Denied saying it was sent by mistake Attached screenshot: File name ( 1stcheatingnov15) ---------------------------------------------- Incident 2 Date : 3rd Dec 2025 Condition: Deposit Offer 90000 and get 10% cashback--deposited 90000 Details: Deleted the offer message and edited the other message. Attached screenshot: File name ( 2ndcheatdec3) -------------------------------------------------------------- Incident 3 Date : 27th Dec 2025 Condition: Deposit Offer 60000 and get 10% cashback--deposited 60000 Details: Denied the offer saying its rejected Attached screenshot: File name ( 3rdcheatdec27) ----------- Incident 4 Date : 28th Dec 2025 Condition: Deposit Offer 40000 and get 10% cashback--deposited 1500 USDT Details: Said sent by mistake Attached screenshot: File name ( 4thcheatdec28) ----------------- Incident 5 Date : 29th Dec 2025 Condition: Deposit Offer 90000 and get 10% cashback--deposited 1500 USDT Details: Changed the offer asked to deposit more Attached screenshot: File name ( 5thcheatdec29) ----------------------------- Incident 6 Date : 2nd Jan 2026 Condition: Deposit Offer 100000 and get 10% cashback--deposited 1248 USDT Details: After deposit said offer is not valid Attached screenshot: File name ( 6thcheatjan2)
Hello! We'd like to inform you that a new ticket has been created based on your request and is still being processed. We'll contact you as soon as there are any updates. Sincerely, 1Win
Thanks. I hope I get the justice.
Hi. I haven't received any resolution for this. Kindly check.
Also, I don't see any new ticket was raised. Kindly don't try to fool.
Hello. I received no resolution.
Hello! Our verification confirms that the withdrawal operation was successfully processed and the money was sent to the details you specified in full and on time. If the funds have not been credited to your bank account, we recommend following these steps:: 1. Request an official document from your bank stating that this payment has not been credited to your account for the specified period. 2. Provide an account statement for the period from the moment of withdrawal to the current date. 3. Attach both documents to a new support request via the form on the website or by mail. As soon as we receive these documents, our finance department will conduct an additional check. Thank you for your understanding and cooperation.
This thread is about a misleading bonus offer by your VIP manager. At least read it before replying.
Hello! Your case is complicated, so there may have been a misunderstanding. In this case, we talked about the successful withdrawal of 24,987 ₹ from 15.12. As for the manager, he was replaced and now bonuses are provided to you. For more detailed information on bonuses, we recommend contacting your new personal manager. If you have any additional questions, please let us know.
Look, I do have an ongoing issue of 24987 withdrawal, and if you can, then please help me with that.. Your team has jacked me up in a loop. 1. I complain that I have not received the money 2. They ask for bank communication and an updated bank statement 3. They raised the ticket 4. They make me wait for 1 week 5. Then close the ticket saying money is sent and share the UTR number 6. I complain that I have not received the money And the loop gets repeated. This happened 4 times already. What's the solution to this? Pls help.
