On August 21, around 10:00 PM, I deposited ₺400 into my 1win account, but the money never appeared in my balance. I have been waiting for hours, refreshing the page, but nothing changes. This amount is very important to me, yet I feel like I’ve been left begging for my own money.
I have all the necessary proof, including the bank receipt and supporting documents, showing the transaction was completed successfully. Despite this, my account balance has not been updated, and I have not received any explanation from 1win. It is unacceptable that a simple deposit takes so long, especially when users provide valid documentation.
I urgently demand that 1win credit my ₺400 deposit into my account without further delay. I should not have to beg for my own funds.