I am writing regarding a problem with the withdrawal of funds from my 1Win account. On 12.03.2026 I requested a withdrawal in the amount of 8,350 rubles from account ID 352126*** to the same payment system that had previously processed all my withdrawals without any issues. This withdrawal has already been canceled twice. Each time support explains it as the fault of the payment system that processes the transactions and recommends that I try again after 15 minutes or choose another payment method. Despite following these recommendations, the withdrawal continues to be canceled, while earlier withdrawals to this same payment system were successful. I consider this situation unacceptable, because my money is blocked in the account for reasons that are not clearly explained and that do not depend on me. I expect 1Win to immediately process the withdrawal of 8,350 rubles to the payment method I originally chose, without any additional delays or changes of payment method, or to provide a clear and specific explanation for the refusals.
I have been using 1win for a long time and have both lost and won significant amounts, but I am now facing a serious problem with my current withdrawal. On 27/11/2025, I requested a withdrawal of 4,800 RUB to my bank card, and for more than two days the status has only shown as “processing” with no ...
I deposited 10,000 and 8,000 rubles into my 1win account, but neither transaction has been credited to my account. Initially, I was told it would take 2 days, then a week, but now even that time has passed with no progress. The support team is extremely unhelpful and hasn’t provided any solutions or...
I have been using 1win for a long time and have successfully withdrawn funds many times in the past. However, since 23/12/2025 I have been unable to withdraw my money, and my withdrawals are either stuck in processing or automatically cancelled by the system. After 23/12/2025, I submitted several wi...
I am submitting this complaint regarding my 1win gaming account (ID: 328519614) because my withdrawal requests via bank transfer are repeatedly getting stuck and are not being processed within a reasonable time. On February 5, 2026, at approximately 7:35 PM, I placed three separate withdrawal reque...
On August 21, 2025, at 11:49 AM, I submitted a withdrawal request of ₺8,000 from my 1win account via bank transfer. However, this amount never reached my bank account. I contacted customer service multiple times, even providing a PDF statement of my account activity to clearly show that no funds wer...
