1win Locked My Account With Millions in It After a Withdrawal Request
I am writing regarding my 1win account, which was suddenly blocked this morning after I submitted a withdrawal request for 700,000 from my balance. At the time my account was blocked, I had more than 2.4 million in my account, along with an active bet, and I received a notification from 1win stating that my account had been blocked due to “fraudulent actions.” I strongly reject this accusation and find the stated reason insufficient and unjustified, especially since I had never received any prior warnings, limits, or similar issues on this account.
I have complied with your requests, and I have the documents you asked for, yet my account remains blocked, and I still have not been given a clear or detailed explanation of what specific action you claim was fraudulent. I request that my account be urgently reviewed in detail, that I be provided with a clear explanation supported by evidence, and, since I have not committed any fraudulent activity, that my account be unblocked and all of my funds, including my full balance and any pending winnings or active bets, be paid to me in full.
Hello! We understand that the decision to block may cause dissatisfaction, but it remains unchanged. Your account has been blocked for violating clause 12.8 of our Terms and Conditions. At the same time, withdrawal of funds is not provided for violation of the rules. The full list of regulations is available on our official website. We also remind you that registration on the platform implies agreement with these points and strict compliance with them. If you have any additional questions, please write directly to our security service email.
I've sent several follow up emails but no response. I have been operating the account, deposited money and playing games. I do not understand why my account was blocked with no access to my money.
1win please resolve this quickly. This is nothing but clear unprofessional conduct. This involves lot of money and hard work. You did not block my account when I lost games. Please retifty this situation
Hello! We understand your concerns, but we are unable to influence the decision regarding these issues. If you have any questions or requests, please send them to the official email address of our security team. Our specialists work during weekdays and will respond to messages in the order they are received. Sincerely, the 1win team.
