12Go hasn’t sent my ticket, how can I confirm my booking?

First check your spam or junk folder and confirm that the email address entered during booking was correct.

You can also log in to your 12Go account and check your booking status; 12Go says a booking is not confirmed until you receive a confirmation, ticket, or voucher.

If you still cannot find the ticket, use 12Go’s official support form and provide your booking details, payment information, travel date, and passenger information so they can locate the reservation.

Avoid making another booking for the same trip until 12Go confirms whether the original booking was successful, as this could result in a duplicate booking.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.