Zoomex rejected my identity verification; how can I fix the issue and complete KYC?

Zoomex identity verification rejections usually happen because of poor image clarity, mismatched personal details, or using an unsupported document type.

To resolve this, log in to your account dashboard or check your registered email to view the exact reason provided for the rejection.

Take a new, high-resolution color photo of an unexpired passport, national ID, or driver's license in bright lighting with zero glare.

Make sure all four corners of the ID are visible and that your submitted name and date of birth match your document precisely.

Complete the face liveness scan in a brightly lit environment without wearing glasses, hats, or heavy facial coverings.

If your submission fails repeatedly or your verification remains locked, escalate the matter by submitting a complaint on Xolvie to seek wider attention.