Hello, I ordered a coat from the Zara store (Ankara Metromall Mall Zara) on 07.10.2023. Since it wasn't the size I wanted, they asked for a size at the store. I received it from the store a week later. I just started wearing the product. I did not wear the product when I bought it due to the good weather. When I started wearing it, I noticed that the quilting stitching was unraveled. I took the product with its box to the store where I bought it today. I mentioned the situation, and a gentleman who said he was the store manager said he could write a repair slip for the product. I told him that I had just realized that I had just started wearing the product. He replied in a harsh tone "I will write a renovation ticket, if you do not want it, you can take the product and leave." How can this quilted product be repaired? They wrote a modification slip without examining it. I insisted that it be sent to him for examination, but he did not help at all. He refused to investigate and also said that you can complain wherever you want. His tone and attitude were very disturbing. A store manager cannot treat his customers this way. I have the invoice and repair receipt. I request a replacement for this product. I definitely don't want it to be renovated. I request that necessary action be taken regarding the issue.
On September 27, 2025, I purchased a trench coat from Zara at Ponora Mall for ₺5,690. The next day, I wore it for only about an hour and a half, and the sleeves collapsed like cardboard, leaving the entire coat full of deep wrinkles. On September 30, 2025, I took the product to Zara’s Ankamall stor...
On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
I bought a dress online, but it arrived defective. I took the item to the Zara store at Buyaka Mall, but they refused to process my return. There was a tall manager at the store whose attitude was completely inappropriate. He told me the dress was just “wrinkled.” Excuse me, but how else was I supp...
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