On October 28 at 23:33, ₺6,560 was withdrawn from my Ziraat Bank account by Moka United/Zara without my knowledge or authorization. I did not make any purchase, subscription, or give any consent related to this transaction, nor was it possible for me to perform any transaction at that time. I have never shopped at Zara before, and my card details were never saved there. After the transaction, I contacted Ziraat Bank, but the bank informed me that the issue originated from Moka United/Zara and advised me to reach out to you. So far, my card has only been blocked, and no further action has been taken. I also tried to contact Moka United/Zara customer service but received no response. I do not accept any withdrawal from my account without my consent. I urgently request that this matter be clarified and the ₺6,560 be refunded to me. Otherwise, I will exercise my legal rights and file a complaint with the public prosecutor’s office.
On April 25, 2025, a purchase totaling ₺2,617 was made at Zara — but I was not the one who made this transaction. Shockingly, the amount was withdrawn...
On April 23, 2025, Mokaunited/Zara charged ₺759 to my credit card without my knowledge or approval. I discovered this unauthorized transaction on April 26, 2025, and immediately realized that I had not made any such purchase. I demand that this transaction be urgently investigated and that the full...
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
Today, about an hour ago, a transaction for $817 was made on my Zara.com account using my VakıfBank card — without my knowledge or consent. I received no approval request or decline notice; I only discovered it by chance when I checked my bank account. I immediately contacted the bank and had my ca...
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