I bought a vest from Zara. It looks like it was sent out on March 8, but nothing has come or gone since then. Even the name of the recipient isn't in the cargo section, and the company is a joke. Since Wednesday, I've been trying to get in touch with Zara, but their call centers are closed, so I'm writing to them through WhatsApp. They both answer very late and always say the same thing: "We're waiting for the cargo company to get back to us." I think you'd wait longer because it seems so far away. I can't believe that a company with this kind of reputation can do such a bad job. Either give me my money back or send my cargo back to the right company.
I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order. I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara ...
I returned several items purchased online to Zara via Aras Kargo, but I still haven’t received my refund. I contacted Zara’s customer service through WhatsApp, and at first, they claimed the package never arrived. After I provided proof of delivery and who signed for it, they changed their story and...
I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...
On April 8th, I ordered a product from Zara, and delivery was planned for April 16th. However, I waited till 8:30 p.m. yesterday and no delivery arrived. I contacted them over WhatsApp and chat to inquire about the delay, but they provided no adequate explanation. It's aggravating that the shipping ...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
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