I had a disappointing experience with Zara's Ankamall store when I sought assistance in replacing a damaged item for which I unfortunately lost the receipt. Is it necessary to publicly voice our grievances on different platforms in order to stand up for our rights? I've come across some suggestions regarding obtaining receipts from notaries and other sources, but I'm curious if anyone can provide more specific information?
I bought my daughter a pair of boots from the Zara store in Ankara Metromall. The boots cracked despite having only been worn six times. I went to Kentpark Shopping Mall's authorized personnel, and they said they could exchange or refund the product, but they needed the receipt. I contacted WhatsApp...
On June 6, 2023, I purchased an item from Zara. I originally purchased a Medium but exchanged it for a Large, which turned out to be too small for me as well. The issue is that I misplaced the receipt for the Large size item, and I'm now unable to make another exchange. I have the product's brand ta...
I purchased shoes and a polo shirt from Zara, and both items quickly developed defects. When I attempted to initiate a return, I was told that no action could be taken without the original invoice. For three days now, I’ve been in touch with customer service, but they still cannot locate my purchase...
Hello, I returned an item I bought from Zara in March, but my refund still hasn't been processed. Whenever I try to contact someone, I always get the same replies. I am currently taking legal action to assert my rights. I feel like you don't really listen to my concerns anymore. I have also lodged c...
I had a terrible experience with Zara Turkey. On December 24, 2022, I made a purchase of 16 items for 11,917.30 TRY on their app. I returned 8 items and was issued a refund in two parts, but there were no issues with the first partial return. When I returned the remaining 8 items on January 3, the c...
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