I had a disappointing experience with Zara's Ankamall store when I sought assistance in replacing a damaged item for which I unfortunately lost the receipt. Is it necessary to publicly voice our grievances on different platforms in order to stand up for our rights? I've come across some suggestions regarding obtaining receipts from notaries and other sources, but I'm curious if anyone can provide more specific information?
I bought my daughter a pair of boots from the Zara store in Ankara Metromall. The boots cracked despite having only been... worn six times. I went to Kentpark Shopping Mall's authorized personnel, and they said they could exchange or refund the product, but they needed the receipt. I contacted WhatsApp
I purchased shoes and a polo shirt from Zara, and both items quickly developed defects. When I attempted to initiate a r...eturn, I was told that no action could be taken without the original invoice. For three days now, I’ve been in touch with customer service, but they still cannot locate my purchase
Hello, I returned an item I bought from Zara in March, but my refund still hasn't been processed. Whenever I try to cont...act someone, I always get the same replies. I am currently taking legal action to assert my rights. I feel like you don't really listen to my concerns anymore. I have also lodged c
Hello, I ordered a coat from the Zara store (Ankara Metromall Mall Zara) on 07.10.2023. Since it wasn't the size I wante...d, they asked for a size at the store. I received it from the store a week later. I just started wearing the product. I did not wear the product when I bought it due to the good we
On November 28th, I placed an order for a total of 9 items during the discount campaign on their mobile app. A few days ...later, I received a box containing 4 items. When I checked the tracking panel, it still showed the remaining 5 items as "in transit," so I waited for their delivery until today. Ho
