On April 18th, I made a purchase for a pair of flats from Zara. Even though it was supposed to be delivered on April 24th, it still hasn't arrived. They utilize the services of a courier company named Birgündekargo. My order is currently marked as "out for delivery," but I haven't received any communication or updates from the courier. I've been attempting to contact them, but there has been no response. When I use the app to check on my order, it displays information about a previous return instead of the current order. I attempted to contact Zara customer service, but they have only advised me to get in touch with the courier and await a reply for several days. I never receive any responses. I had higher expectations for Zara. Which courier service do they use? This does not meet Zara's high standards. I have no intention of making any future purchases from them.
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
On April 12, 2024, I placed an order through the Zara online app. Despite the delivery date of April 16, 2024, my package is yet to arrive as of April 26, 2024. The organization uses "Next-Day Delivery" courier service. I've never been able to contact the courier business on the status of my shipmen...
Hello Zara Support, I purchased a product from Zara on July 3, 2024. As of today, July 20, 2024, my order has not been delivered. It's frustrating that such a large company uses unreliable courier services like "Bir Günde Kargo" and leaves customers in this situation. I've tried contacting custome...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
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