The products I purchased from Zara on 26.06.2024 were supposed to be delivered by Sendeo on July 3-4, but today is July 10 and still no news? Is my package lost, what's the situation, and there's no one informing me about it! I called and asked customer service if my package was lost, and they said yes? It's sad that a big company like Zara works with such cheap firms! Now, how will my loss be compensated? I bought these products on sale, and now they're out of stock?
On June 18, 2024, I placed an order and requested that it be sent to the store. Today is the tenth day, and they first informed me that my package had been lost, then stated that investigations were ongoing. Furthermore, they continue to end the call. They are not providing any assistance or solutio...
Hello Zara Support, I purchased a product from Zara on July 3, 2024. As of today, July 20, 2024, my order has not been delivered. It's frustrating that such a large company uses unreliable courier services like "Bir Günde Kargo" and leaves customers in this situation. I've tried contacting custome...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
Hello, I placed an order worth 10,370 TL with Zara on 15.06.2024, and my order number is 53708145192. I received my products on 23.06.2024. When I received the products, I saw that the box was open and had been haphazardly sealed with packing tape. When I got home and opened it, I noticed that four ...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
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