On June 18, 2024, I placed an order and requested that it be sent to the store. Today is the tenth day, and they first informed me that my package had been lost, then stated that investigations were ongoing. Furthermore, they continue to end the call. They are not providing any assistance or solutions. Zara provides very poor customer service. They always say it's being investigated, but no one calls, texts, or emails me, and no one responds to my questions. I demand that my package be sent immediately. They've been lying to me for ten days, saying my case is being investigated.
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
Hello, I placed an order worth 10,370 TL with Zara on 15.06.2024, and my order number is 53708145192. I received my products on 23.06.2024. When I received the products, I saw that the box was open and had been haphazardly sealed with packing tape. When I got home and opened it, I noticed that four ...
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
I placed an order with Zara on November 29, 2024, paying in full at the time of purchase. Despite the delivery date passing, my items have not been delivered. Instead of resolving the issue, Zara keeps updating the delivery date without providing clear explanations. Customer service has been unhelpf...
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