Hello, I placed an order worth 10,370 TL with Zara on 15.06.2024, and my order number is 53708145192. I received my products on 23.06.2024. When I received the products, I saw that the box was open and had been haphazardly sealed with packing tape. When I got home and opened it, I noticed that four items were missing and wrote to Zara customer service. I have been writing repeatedly for days, and they keep saying it is being investigated. Today, I received a message saying, "Necessary investigations have been carried out regarding the issue, and it has been determined that there is no missing product sent to you. Therefore, we cannot provide you with support on this matter." My four items are missing; you can see the photos of the products and the box in the attachment. They never took care of me. Customer service keeps pasting automatic messages and ignoring my complaint, and finally, they sent this message: "Unfortunately, we regret to inform you that we cannot assist you with this matter. As there is no further information on the issue and in order to assist other customers, we have to end the call. Thank you for your understanding." I would be very pleased if you could address my complaint.
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
On June 18, 2024, I placed an order and requested that it be sent to the store. Today is the tenth day, and they first informed me that my package had been lost, then stated that investigations were ongoing. Furthermore, they continue to end the call. They are not providing any assistance or solutio...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
On March 22, 2023, I used order number 52780373819 to buy things from the Zara website that cost more than 700 liras. But I never got the things I ordered. For a while, the package was shown as being on its way, but then it showed that the items had not been delivered and were sent back. The shippin...
On 9 September 2025, I purchased four items totaling ₺3,860 through the Zara app, paying by credit card, and the amount was debited from my account. However, my order never appeared in the system and no order was created, even though I have the payment receipt. After this issue, I contacted Zara’s c...
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