I bought a small €2 package via the Zara app, but soon after, I saw three unauthorized charges of €44 each from the same seller—adding up to almost ₺6,500. I did not authorize these transactions and promptly reached out to my bank to contest them. Even though the bank is looking into the matter, I can’t help but wonder how my card information was breached after making a straightforward purchase from a well-known brand. I had faith in the platform's security, but then this breach occurred immediately after my usage. I didn’t make those payments, so who is going to take responsibility? This situation has not only led to financial difficulties but has also undermined my confidence. It’s disheartening to feel so vulnerable over what should have been a straightforward experience.
On 05.02.2025, my credit card information was used to make a purchase from Zara’s online store without my knowledge or authorization. I am submitting this complaint as I find it hard to comprehend how a transaction like this could happen without adequate security measures being implemented. I antici...
On November 22, my card information was stolen and used to make an unauthorized purchase of $156 USD through Zara’s online store via iyzico. The approval code shown on the transaction slip is 722408. I did not place any order, nor did I give any consent for this payment. As soon as I noticed the un...
On September 29, 2025, my Zara app account was hacked, and unauthorized purchases totaling 17,000 TL were made with my card. After the incident, I contacted Zara customer service, but I was repeatedly redirected to different representatives on WhatsApp and received no real assistance. I had to cont...
On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...
On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...
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