Zara does not take back the ripped boots. Look at the absurdity of the explanation they wrote, both pairs of boots were ripped from the same place, sorry, but if you made it so cheap that I can't wear it in this way without even a year, why did I buy it!!! Are you so incapable of standing behind your product? I want it to be returned immediately, otherwise I will apply to the consumer arbitration committee Don't thank me for contacting Zara!! They said: We regret to inform you that the product images you sent were examined, but we regret to inform you that the return could not be accepted due to the lack of a production-related situation. If you have any further questions, you can visit the "Help" section on our website. Sincerely, I DO NOT ACCEPT THIS STATEMENT
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
For the past 10 days, I've been trying to address the issue of my unreturned items with Zara. The customer service response is, '... There is no record of any product related to your order number reaching us, so we cannot proceed with any further action,' and the same response for my other two items...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
I’ve had one bad experience after another with Zara products lately, and I’m beyond frustrated. I bought a sweater—the colors bled into each other. I bought shoes—the texture warped. Another sweater shrank like it was made for a 5-year-old, even though I followed the washing instructions exactly. A ...
I've been a loyal Zara customer for years, never had an issue until recently. Usually, I bundle up my returns in one box, no problem. Until August 10t...
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