On April 29, 2026, I purchased a Zara Home tripod floor lamp through the Zara application. The product was delivered on May 5, 2026, via UPS Türkiye. Although the shipping box itself was completely intact, the lamp arrived broken. The three-legged metal base section — which should normally be a sing...
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...
Recently, every order I place on the Zara Home website arrives damaged or defective. It has become a recurring issue—I return a flawed item, reorder, and receive another faulty product. The lack of quality control is shocking for a brand like Zara Home. To make matters worse, their packaging is inc...
I ordered a ceramic table lamp from Zara Home, and it arrived broken. I filed a damage report with the courier and immediately contacted Zara’s customer service. They asked for photos and assured me that the broken item would be picked up from my home for a return. Today is September 15, nearly a mo...
I recently received a broken item from Zara Home and immediately requested a return. I was sent two different return codes via email, but both were invalid. When I attempted to contact customer service by phone, the number was also non-functional. I reached out through email, but I received no assis...
My Zara Home purchase arrived crooked and damaged due to insufficient shipping. You are not permitted to search. The phone number isn't even working. You're speaking with live support, which is completely useless. They claim we must return it. I explained that I was in an earthquake zone, that most ...