My Zara Home purchase arrived crooked and damaged due to insufficient shipping. You are not permitted to search. The phone number isn't even working. You're speaking with live support, which is completely useless. They claim we must return it. I explained that I was in an earthquake zone, that most of the cargo was closed, and that it was difficult for me to travel with two children. He claimed he directed the cargo company, but the cargo company never arrived to pick it up. I was left with a faulty product and my complaint. It's never a good company. I'm sorry that such a large corporation is so callous, chasing money and victimizing customers. Is money important to you, even if it means making the customer a victim?
For the past 10 days, I've been trying to address the issue of my unreturned items with Zara. The customer service response is, '... There is no record of any product related to your order number reaching us, so we cannot proceed with any further action,' and the same response for my other two items...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I have been trying to purchase a bed frame from Zara for over a month and a half, and the experience has been a complete disaster. My first order included another small item, which was delivered. However, the bed frame was mysteriously canceled without any notice. I waited all that time for nothing,...
With my Zara order, I've been dealing with a nightmare situation. Despite checking the status of my order every day, it has not arrived. Apparently, Hepsijet couldn't find my address, tried to call but couldn't reach me, and eventually returned the package to Zara. When I asked for the same package ...
I placed an order for an accessory from Zara Home without even considering which shipping company they partnered with. I assumed a brand like Zara Home would work with a reliable delivery service, but I was completely wrong. The delivery process has been a nightmare, and I deeply regret my purchase....
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