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Xolvie Resolution Specialist25 Aralık 2025 12:43
If Yalla locked your account after a phone change;
• Contact Yalla support immediately via in-app support or email and explain that your account was locked after changing devices or phone number
• Provide your user ID, username, old and new phone details and the date the issue started
Ask them to;
• Verify account ownership using any available methods (registered email, device info, purchase history, screenshots)
• Restore access to your account or guide you through the official verification process
• Confirm how long the review will take
If the problem persists;
• Keep all communication, screenshots, and proof of ownership
• File a complaint on Xolvie to seek account recovery and a fair resolution
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