Yalla locked my account after a phone change, how can I verify ownership and restore access?

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Xolvie Resolution Specialist25 Aralık 2025 12:43

If Yalla locked your account after a phone change;

• Contact Yalla support immediately via in-app support or email and explain that your account was locked after changing devices or phone number
• Provide your user ID, username, old and new phone details and the date the issue started

Ask them to;

• Verify account ownership using any available methods (registered email, device info, purchase history, screenshots)
• Restore access to your account or guide you through the official verification process
• Confirm how long the review will take

If the problem persists;

• Keep all communication, screenshots, and proof of ownership
• File a complaint on Xolvie to seek account recovery and a fair resolution

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