I have been using my Xiaomi S10+ robot vacuum exactly as instructed, but it suddenly stopped working and displayed an "internal sensor error." Despite the fact that the product is still under warranty, the authorized service center is claiming the issue is due to user error. This makes no sense since I’ve followed all guidelines carefully, and I don’t see how I could have caused such a problem.
As a customer, I feel misled and unsupported. A product under warranty should be repaired or replaced, not blamed on the user without evidence. Xiaomi, I urge you to address this issue promptly and honor your warranty terms. I expect a resolution immediately!
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean...
In July 2023, I bought a Xiaomi S10 robotic vacuum cleaner from Teknosa. As you are aware, robot vacuums are designed to register their surroundings and navigate autonomously using sensors. There is no need for human intervention during operation, thus there is no way I could have damaged the produc...
I had purchased a Xiaomi S10 robot vacuum and sent it to the warranty service due to a malfunction. It was returned, claiming the issue had been fixed, but this time the vacuum started spinning in circles, and its suction power weakened. On top of that, it randomly stops working, making it impossibl...
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