I purchased a Xiaomi Mijia huttdc55 window cleaning robot from Teknosa. It worked the first time I used it, but a week later, it stopped working, showing a red light. I contacted Teknosa, and they redirected me for a return. After sending it back, I was told that water had seeped inside, causing oxidation, and that it was a user error.
When cleaning windows, you spray glass cleaner on the window and wash the mop cloths before attaching them. How can they make a product that lets water seep in? Moreover, how does oxidation occur in just one week in the heat of July? The repair cost requested is ₺7500 + VAT, while the product itself costs ₺7900. Essentially, ₺7900 went to waste. How can I find a solution?
In July 2023, I bought a Xiaomi S10 robotic vacuum cleaner from Teknosa. As you are aware, robot vacuums are designed to register their surroundings and navigate autonomously using sensors. There is no need for human intervention during operation, thus there is no way I could have damaged the produc...
I bought the Xiaomi Mop Essential White robot vacuum in March 2022 from an authorized seller. The product broke after I barely used it. When I took it to the authorized service, they told me that the problem was my fault. They said that the breakdown happened because I didn't clean the filter proper...
Last year, I purchased the Xiaomi Vacuum Mop Pro robot vacuum from the seller Hepsiburada on the Hepsiburada website. The water tank was leaking, but I decided to use it only in vacuum mode, never setting up regular use. I cleaned the filters and the tray when they were full. It never fell as it was...
I purchased the Xiaomi Mop 2 Pro robot vacuum about a year ago through Teknosa’s online store. I am using the product in Aydın. Since the day I bought it, I have constantly encountered a “collision sensor error.” Because of this, I have sent the device to the authorized service center three times. E...
I sent my Xiaomi Mi Robot Vacuum, which was still under warranty, to Byfix authorized service because it malfunctioned. They explained that the problem was caused by oxidation and that it could be repaired for 2,500 liras. I agreed, and they returned it to me after the repair, but they also charged ...
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